are worth their weight in gold and retaining them has allowed us to retain many clients for over 5 years and longer. As a result I believe we have a huge responsibility to have regular calls and catchups with our staff (and I don’t mean at audits or when dropping in supplies) but sometimes just an occasional call to see how they’re getting on – just like you’d check in on a friend from time to time.

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From experience I’ve never found that somebody who was doing a good job consistently with a great attitude goes rogue without something major going on behind the scenes. External stresses will always play a major factor in a persons performance at work. Knowing what these are, and when they can flare up, can help minimise problems and can allow us to step up and provide the support that’s required at the time.

The more often we do this means that they’ll be more likely to come to us in future and allows us to chat and come up with supportive solutions before things hit the buffers.