We’ve been appointed to clean the new leisure centre in Dalkeith consisting of a state of the art trampoline and skate park. Working for the site owners, Ozone, we provide daily cleaning of toilets and communal facilities and provide an on site janitor to look after Ryze and Transgression Park Friday – Sunday.
CCC to provide Ryze Edinburgh cleaning services
If you’ve been reading our blogs lately you’ll know that we put a lot of effort into getting to know our staff pretty well before we take them on.
Interviewing as many as we can in their own homes allows us to know about their home lives, their kids, perhaps even about their extended families and most crucially the commitments they have in addition to working with us. Many of our staff do second jobs and some even help provide personal care for sick or elderly relatives.
Staff retention is very important to us and we know the
As a result these other commitments may occasionally have a knock on effect into our business. A member of staff could be running late due to something happening outside their control and when this happens all we ask for is a heads up (call or text) to inform us so, we can update our clients or other team members if it’s a multiple cleaner job.
However, as we all work remotely and don’t always see each other face to face we can’t always see what stresses and strains our colleagues may be under. Too often folks struggle on without asking for help or support until they break down. Whether their burden is financial or family it can take its strain and this may manifest itself in a dip in the quality of their work or a rare display of nonchalance or anger when asked for a simple task to be carried out at the clients request. In every situation when this has happened I always had a sense that things might never have got to this stage if just somebody had taken the appropriate time to speak with the cleaner (right at the start of the troubles) and found out exactly what was going on.
Cleaning priority – Now higher than ever
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Before lockdown we were working frantically with clients doing all we could to help them stay open and help them keep their staff safe and